Deputy Chief Operating Officer
BIBD (Bank Islam Brunei Darussalam)
Hjh Dayang Normah Ismail is a seasoned banker with over three decades of banking experience. She started her career with an international conventional bank, and four years later joined BIBD, (the largest fiancial institution in Brunei, leading in assets, financings and deposits). The reason for her joining BIBD was because she could see the positive prospect that Islamic Finance would provide on the global financial market.
As a green belt holder of Six Sigma, Hjh Dayang Normah contributed to the key areas of operation that form an integral part of BIBD’s success story today.
Hjh Dayang Normah’s achievements range from the enhancement of business improvement processes to ensuring that BIBD meets the policy and regulations set by regulators; and also to enhancing service delivery standards to improve customer experience and the enrichment of human resource capabilities through coaching.
Hjh Dayang Normah was also instrumental in supporting BIBD’s flagship CSR activities and hugely popular sports events that had a direct and positive impact on the community.